Refund policy
Returns & Refunds Policy
At Rare Encounter TCG, we want you to be confident in your purchase. Please review product descriptions, card condition, photographs and other listing information carefully before placing your order.
Change of Mind
Rare Encounter TCG does not offer returns, exchanges or refunds for change of mind. This includes circumstances where you no longer want an item, find the item cheaper elsewhere, or where the market value of a trading card or other collectible changes after purchase.
Trading Card Condition
Individual trading cards are sold according to the condition stated in the product listing. Where photographs of the actual card are provided, customers should review those photographs before purchasing.
Minor characteristics consistent with the stated condition of a card are not considered a fault simply because the card is not in a better condition grade.
We do not guarantee that a raw or ungraded trading card will receive any particular grade from PSA, CGC, Beckett, or any other third-party grading service. Grading outcomes are subjective and are determined independently by those services.
Incorrect, Damaged or Faulty Items
If you believe you have received an incorrect item, an item that was damaged in transit, or an item that does not reasonably match its description, please contact us at admin@rareencountertcg.com.au as soon as reasonably possible after receiving your order.
Please include your order number, a description of the issue and, where appropriate, clear photographs of the item and packaging. This helps us assess and resolve the issue promptly.
Please do not return an item before contacting us and receiving return instructions.
Returns
Where a return is required, items should be returned in substantially the same condition in which they were received, except where this is not reasonably possible because of the issue giving rise to the return.
We recommend using an appropriately protected and trackable postage method when returning trading cards or other collectibles.
Where Australian Consumer Law requires us to reimburse reasonable return costs, we will do so.
Refunds
Approved refunds will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
Where goods fail to meet an applicable consumer guarantee, you may be entitled to a remedy such as a repair, replacement or refund depending on the circumstances and the requirements of Australian Consumer Law.
Contact
For return or refund enquiries, contact:
Rare Encounter TCG
admin@rareencountertcg.com.au