Shipping policy

Shipping Policy

Rare Encounter TCG currently ships orders within Australia. This policy explains how we process, package and ship your order.

Order Processing

We aim to process and dispatch orders as quickly as reasonably possible.

Processing times may vary during weekends, public holidays, major trading card releases, promotions or periods of high order volume.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Shipping Options and Costs

Rare Encounter TCG currently offers the following shipping options within Australia:

  • Tracked Shipping — $10 AUD
    Estimated delivery: 3–5 business days
  • Express Post — $16 AUD
    Estimated delivery: 1–2 business days
  • Free Tracked Shipping — Orders $100 AUD and over
    Estimated delivery: 3–5 business days

Available shipping methods will be displayed at checkout based on your order and delivery address.

Delivery timeframes are estimates only and may vary depending on the destination, carrier network and circumstances outside our control.

All Orders Include Tracking

All orders shipped by Rare Encounter TCG include tracking.

Once your order has been dispatched, tracking details will be provided by email so you can follow the progress of your delivery.

Trading Card Packaging

We take care when packaging trading cards and collectibles to help protect them during transit.

Packaging methods may vary depending on the quantity, value, size and type of items in an order. Individual trading cards are appropriately protected before being placed into protective shipping packaging.

Delivery Addresses

Customers are responsible for providing an accurate and complete delivery address at checkout.

If you notice an error in your delivery address, please contact us at admin@rareencountertcg.com.au as soon as possible. We will make reasonable efforts to update the address if the order has not yet been dispatched, but we cannot guarantee that changes can be made once processing has commenced.

Delivery Delays

Once an order has been handed to the shipping carrier, delivery may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays or other disruptions.

If your order appears to be significantly delayed or lost, please contact us and we will assist with investigating the shipment where reasonably possible.

Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible at admin@rareencountertcg.com.au and include your order number and clear photographs of the item and packaging where appropriate.

Damaged, faulty or incorrectly supplied items will be handled in accordance with our Returns & Refunds Policy and applicable Australian Consumer Law.

International Shipping

Rare Encounter TCG does not currently offer international shipping.

If international shipping is introduced in the future, this policy will be updated accordingly.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

Contact

For shipping enquiries, please contact:

Rare Encounter TCG
admin@rareencountertcg.com.au